PTCI Cellular Service Update

Over the last several days, our team has worked around the clock to identify the root cause of the network disruptions and restore service to the majority of PTCI Cellular customers.

If your phone is still experiencing any hiccups, please try one of these steps:

Toggle Airplane Mode (On for 10 seconds, then off)

Restart your phone completely

If that doesn't work, the following solution can also be tried.

iPhone

Open settings > Cellular > Network Selection > Uncheck automatic > Choose another carrier that isn't PTCI > Watch it go to SOS > Choose PTCI > If it works, put your phone back on automatic > If it doesn't, reboot your phone

Android

Open Settings > Tap Connections or Network & internet >

Select Mobile networks > Tap Network operators > Turn off the Select automatically toggle off > Choose another carrier that isn't PTCI > Wait for a moment > Then choose PTCI > If it works, put your phone back on automatic > If it doesn't, reboot your phone

If you are still experiencing issues, please let us know by clicking the "submit a cellular trouble ticket" button below or clicking the chat bubble at the bottom of this page to speak with a representative.

Submit a cellular trouble ticket